Kumpulan Skripsi & Artikel Jurnal Ilmiah

2009

Analisa dimensi-dimensi layanan terhadap kepuasan tamu pada hotel JW Marriott Surabaya

Filed under: Uncategorized — Tags: , , , , , — dvanhlast @ 7:31 am

Author : KARTIKA, MARIA

Dalam penelitian ini digunakan data primer yang diambil langsung dengan kuesioner sebanyak 50 responden di Surabaya. Hasil penelitian menunjukkan bahwa variabel tangibles (X1), reliability (X.2), responsiveness (X3), assurance (X4) dan empathy (X5) secara simultan mempunyai pengaruh secara signifikan terhadap kepuasan (satisfaction) (Y).

Keyword : tangibles, reliability, responsiveness, assurance, empathy, satisfaction

Sumber : http://repository.petra.ac.id/1122/

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